Difference can remotely deploy cloud technology within 24 hours that securely and reliably
- maintains business continuity
- lets your agents deliver compliant customer service anywhere
- can be adapted as circumstances change
Contact centres are experiencing increased demand. Some that have already transitioned to homeworking report unexpected challenges for agents like inadequate home wifi, technology that chains them to one area of the home and insufficient alternative channels to cope with the volume of demand.
Difference offers self-install technology that can change with changing demand, including:
- IVR flows & audio recordings that can be reconfigured remotely
- extra channels like SMS, live chat, callback & email
- an integrated softphone to help manage cost and security
- secure payment solutions & call and data encryption
